Shipping & Returns

Shipping

For purchase of eBooks, delivery is via the download link you will receive immediately your payment is approved. You may then immediately download the file(s). Files are downloaded in zip format which you will unzip into whatever format you had selected.

For hardcopy books, CD's or DVD's, shipment will be made within two working days. You will be notified if there will be any delay.

Returns and Refunds

We would like you to be happy with your purchase but as with all books purchased anywhere, we cannot guarantee your satisfaction with the contents of the books in whatever format. We therefore are not able to offer refunds if you are simply not happy with the contents. If, however, the goods are damaged on delivery, we will replace or refund without undue delay.

The following conditions apply:

  1. You must notify us of the damaged goods within 14 days of invoice date.
  2. You will have to bear the cost of returning the goods to our location in Sydney.
  3. it is your sole responsibility for ensuring that we do actually receive the goods you are returning. Things unfortunately do occasionally get misdirected in transit. You should therefore use a delivery system that allows tracking of delivery as we cannot process any returns until we have actually received the goods.
  4. For refund of single book purchase, the refund will be made for the full invoice amount.
  5. For refund of part of a multiple book purchase, only the cost of the goods and its proportion of the delivery cost will be refunded.

Your choice of refund or replacement.

  • All refunds will be made within two working days of receipt of the defective or damaged goods.
  • All replacement goods will be dispatched within two working days of receipt of the defective or damaged goods. If out of stock, you will be notified of reprint time (normally 3-4 working days) and offered the alternative of a refund.
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